Michael Ponchot
4422 Collier Drive
Gahanna, Ohio 43230
Phone (614) 478-3325

PROFESSIONAL INTEREST  Active involvement in a progressive organization offering the opportunity to fully utilize my interests and capabilities.

2003 to 2009
Discover Credit Card, New Albany, Ohio
Customer Service Manager
Involved in customer service department via incoming phone calls. Assisted customers in maintenance of their monthly invoices and account management. I also used Intranet, Lotus Notes, & several computer programs to support a wide variety of customer concerns. Fast paced work environment & flexibility of changing policies was common place.

1998 to 2007
Inex Signs, Thornville, Ohio
Graphic Artist
Responsible for complete product development including design layout, & application of vinyl graphics in a very fast paced store front atmosphere. Operate Auto Cad programs, Quickbooks, and hands on production work on a daily basis. Customer service is offered during onsite consultation, via phone & email. Assist corporate customers in decision making for company sign needs. Oversee, train, motivate & coordinate workload for production staff.

1995 to 1998
CompuServe Interactive, Columbus, Ohio
Business and Online Customer Service Representative
Involved in several customer service departments offering assistance over a wide range of customers and products. Customer service was offered via phone, email, letters and online assistance. Assisted corporate customers in maintenance of their monthly invoices and account management. I also provided technical support over a wide variety of computer systems, hardware, and software programs.

1994 to 1995
Media Play, Columbus, Ohio
Assistant Manager
Involved in a highly visible customer service field. Responsible for selling, supporting, and displaying a wide range of products. Operated computer inventory and research software, maintained daily bookkeeping, and overlooked store appearance. Responsible for training, motivating, and assisting new employees in supervisor escalation.

1992 to 1994
Videotowne Corporation, Columbus, Ohio
Responsible for management of a workforce of over one dozen people. Involved daily with training, motivating, and assisting new employees in supervisor escalation. I published and edited employee - operation manuals and procedures for future reference.


Edison State Community College
Piqua, Ohio
Graphic Design

Columbus College Of Art & Design
Columbus, Ohio
Anatomy Art

I have taken a wide variety art and design courses over the years. I would like to continue my education and further my knowledge in the future. I continue to further my education on my own time at the moment.


Computer Skills and Knowledge
I frequently use a variety of programs such as Corel Draw10, Corel Draw - Photo Paint, GIF animator, and Adobe Photoshop. I have also used the AutoCAD programs of FlexiSign & CasMate. I am knowledgeable in Word, Excel, and internet server capabilities. I am very familiar with file management on Windows platforms since 1995.

I have a basic working knowledge of HTML standards through 4.0 used for web site design & use of FTP programs. I have created and maintained in-house and external web pages used as an informational resource and for training. I have been contracted for web page development for several companies. I have worked as a freelance artist for over the past 12 years.

References available upon request.