Michael Ponchot 4422 Collier Drive Gahanna, Ohio 43230 Phone (614) 478-3325 www.Ponchot.com PROFESSIONAL INTEREST  Active involvement in a progressive organization offering the opportunity to fully utilize my interests and capabilities.

2003 to 2009 Discover Credit Card, New Albany, Ohio Customer Service Manager Involved in customer service department via incoming phone calls. Assisted customers in maintenance of their monthly invoices and account management. I also used Intranet, Lotus Notes, & several computer programs to support a wide variety of customer concerns. Fast paced work environment & flexibility of changing policies was common place.

1998 to 2007 Inex Signs, Thornville, Ohio Graphic Artist Responsible for complete product development including design layout, & application of vinyl graphics in a very fast paced store front atmosphere. Operate Auto Cad programs, Quickbooks, and hands on production work on a daily basis. Customer service is offered during onsite consultation, via phone & email. Assist corporate customers in decision making for company sign needs. Oversee, train, motivate & coordinate workload for production staff.

1995 to 1998 CompuServe Interactive, Columbus, Ohio Business and Online Customer Service Representative Involved in several customer service departments offering assistance over a wide range of customers and products. Customer service was offered via phone, email, letters and online assistance. Assisted corporate customers in maintenance of their monthly invoices and account management. I also provided technical support over a wide variety of computer systems, hardware, and software programs.

1994 to 1995 Media Play, Columbus, Ohio Assistant Manager Involved in a highly visible customer service field. Responsible for selling, supporting, and displaying a wide range of products. Operated computer inventory and research software, maintained daily bookkeeping, and overlooked store appearance. Responsible for training, motivating, and assisting new employees in supervisor escalation.

1992 to 1994 Videotowne Corporation, Columbus, Ohio Manager Responsible for management of a workforce of over one dozen people. Involved daily with training, motivating, and assisting new employees in supervisor escalation. I published and edited employee - operation manuals and procedures for future reference.

EDUCATION Edison State Community College Piqua, Ohio Graphic Design Columbus College Of Art & Design Columbus, Ohio Anatomy Art I have taken a wide variety art and design courses over the years. I would like to continue my education and further my knowledge in the future. I continue to further my education on my own time at the moment.

ADDITIONAL SKILLS Computer Skills and Knowledge I frequently use a variety of programs such as Corel Draw10, Corel Draw - Photo Paint, GIF animator, and Adobe Photoshop. I have also used the AutoCAD programs of FlexiSign & CasMate. I am knowledgeable in Word, Excel, and internet server capabilities. I am very familiar with file management on Windows platforms since 1995. I have a basic working knowledge of HTML standards through 4.0 used for web site design & use of FTP programs. I have created and maintained in-house and external web pages used as an informational resource and for training. I have been contracted for web page development for several companies. I have worked as a freelance artist for over the past 12 years. References available upon request.